It is our goal to provide our customers with recreational programs, events, and activities of the very highest quality. When a customer is not satisfied, we sincerely request their comments, suggestions, or ideas for improvement.

If a customer is not completely satisfied with a recreational program, event or activity the Rockford Park District directly provides, the customer may tell us and we will arrange for one of the following options of their choice:

• Cash refund on site (when possible, limited up to $25)
• Refund by mail (within 2-3 weeks)
• Refund to credit card (if payment was made by credit card)
• Refund to Rockford Park District household account

Refund applications (Quality Assurance Forms) may be filled out in writing at the facility where the program, event, or activity is delivered, or at the Customer Service Office during regular business hours. Season pass refunds may be pro-rated, based on the date of request and the season of operation.