Contact Us

The Rockford Park District's highest purpose is to establish and maintain a high level of citizen confidence and support. We can only be responsive if there is two-way communication between our citizens and customers, and we are committed to providing you with many methods and feedback systems to let us know how we are doing in your eyes.

We have two Customer Service Locations to assist you.

	Webbs Norman Center Main Office	Carlson Ice Arena  Satellite Office
Address	401 S. Main St Rockford IL 61101	E. Riverside and N. Perryville Rd. Loves Park IL 61111
Phone	815-987-8800	815-969-4069
Fax	815-987-8877	818-654-7473
TTY	888-871-6171
Regular Business Hours:
Monday-Friday	8:30 am - 5 pm	8 am - 8 pm
Saturday	Closed	8 am - noon
Sunday	Closed	Closed
Holiday Hours:
Saturday, May 26	Closed	Closed
Sunday, May 27	Closed	Closed
Monday, May 28	Closed	Closed

Use our Online Citizen Feedback System to provide compliments, complaints, service requests, suggestions, or to share feedback about our parks, facilities, programs, events, and staff. Your comments will automatically be routed to the appropriate Park District department for review. Click here to submit a request.

Our mailing address is:
Rockford Park District
401 S. Main Street
Rockford, IL 61101-1321
Our main FAX number is 815-987-8877
Call us at 815-987-8800. Our TTY phone number is 888-871-6171.

Public comment is offered twice on the Board Agenda. Meetings are held the second and fourth Tuesday of the month at 5:00 pm in the Boardroom on the main floor of the administration building.

We offer Customer Comment Cards at recreational facilities and office buildings and invite your comments and ratings, as well as your suggestions on how we may improve services.

E-mail your questions or comments and your message will be routed to the best staff member to answer your questions or address your concerns. rpdmail@rockfordparkdistrict.org

Small quantities of coupons/passes are donated, upon request, to non-profit organizations and fund raising events in exchange for promoting Rockford Park District at the event. See below for information on submitting a donation request:

• Donation Request Guidelines
• Donation Request Form

Is your company looking for more customers and better visibility? The Rockford Park District can help you. Click here for more information.

The Rockford Park District complies with the intent and spirit of the Freedom of Information Act (FOIA). The Freedom of Information Act (FOIA) is the principal Illinois statutory enactment governing the inspection of public records.

The FOIA provides access to all "agency records", except those which are specifically exempted within the Act. Exemptions are listed in Section 7 of the FOIA. Further, the FOIA permits "any person" to request access agency records.

A person can request public records in person, on the telephone or in a written letter. When requesting information in person, a "Freedom of Information Request" form needs to be completed by the person requesting the information. In the case of a request over the telephone, the Freedom of Information Officer for the District will complete the FOIA request form, forward a copy to the person making the request, and keep the required copy on file. When making a written request, be as specific as you can regarding the information you are requesting and be sure to include a phone number and return address. All requests should be directed to the Rockford Park District, Freedom of Information Officer.

The FOIA states that requests be responded to within seven (7) working days. However, the FOIA Officer may request an extension if the information requested will take longer to assemble. Also, the District may charge a minimal fee for reproduction of materials.

The Rockford Park District Freedom of Information Officer, Rose Rostamo, can be reached by telephone at 815-987-1595 or in writing at 401 S. Main Street, Rockford, IL 61101-1321.